Fédération Internationale de Football Association (FIFA)
The collection of information and how We use it
The collection and use of Your information will always have a lawful basis, either because it is necessary for Our performance of a contract with You, because You have consented to Our use of Your information or because it is in Our legitimate interests. Specifically, We may use Your data for the following purposes: to provide and improve the FIFA Digital Platforms, Services, or FIFA Content, their features, to administer Your membership, and to enable Users to enjoy and easily navigate the FIFA Digital Platforms.
The information We collect from You
FIFA collects information when You register for an account and when You enter transactions, promotions or sweepstakes. The information collected may include but is not limited to the following personal information: email address, last name, first name, country of residence, date of birth, gender, screen name, password, ID addresses and opt-in for game and FIFA Content preferences. In order to process some of Your transactions through the FIFA Digital Platforms, We may also ask for Your credit card number and billing information.
FIFA automatically collects some information about Your computer when You visit the FIFA Digital Platforms, regardless of whether You have registered for an account or not by just browsing Our servers. For example, FIFA will collect Your IP address, web browser software, and referring website. We also may collect information about Your location or Your online activity on the FIFA Digital Platforms. Collecting this information helps FIFA customise Your user experience and to monitor and analyse Your use of the FIFA Digital Platforms and the Services. This information is also used for the FIFA Digital Platforms’ technical administration and for the optimisation of the FIFA Digital Platforms’ usability and functionalities.
How We use Your information
FIFA uses billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the transaction concluded on the FIFA Digital Platforms.
We use other information about You for the following general purposes: to provide You with the Services You request; to manage Your account, including processing bills; to communicate with You in general; to respond to Your questions and comments; to notify You about special offers that may be of interest to You; to prevent potentially prohibited or illegal activities; to enforce Our Terms located at www.fifa.com/legal/terms-of-service; and as otherwise described to You at the point of collection.
Aggregate information shall also be used to customise the advertising. In using the FIFA Digital Platforms, You expressly entitle FIFA to collect and process Your information, in particular for such marketing and customisation of the Services. You may always revoke Your consent by deleting Your account.
Identity theft and the practice currently known as “phishing” are of great concern to FIFA. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request Your credit card information, Your account ID, login password or national identification numbers in a non-secure or unsolicited email or telephone communication.
Information Sharing and Disclosure
FIFA may send information about You to third parties when:
a) You specifically acknowledge and agree that We may disclose Your information to the following third parties contributing to the delivery of the Services: Coca-Cola and Panini for the Panini Digital Sticker Album, McDonalds for the McDonald’s FIFA World Cup™ Fantasy, Hisense for the Fan Dream Team, Hyundai for the FIFA World Cup™ Match Predictor.
b) We need to share Your information to provide the product or Service You have requested; or
c) We provide the information to companies who work on behalf of FIFA under processor agreements providing for the required safeguards for Your information in accordance with applicable data protection laws; or
d) We respond to subpoenas, court orders or legal process; or
e) We believe it is necessary, as determined in Our sole discretion, to investigate, prevent, or take action regarding illegal activities, suspected fraud, emergency situations involving potential threats to the physical safety of any person, violations of Our Terms located at www.fifa.com/legal/terms-of-service, or as otherwise required by law.
We want You to feel confident about using the FIFA Digital Platforms. For that reason, We have implemented reasonable technical and organisational measures designed to secure Your information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the internet is an open system and We cannot guarantee that unauthorised third parties will never be able to defeat those measures or use Your information for improper purposes.
If You communicate with FIFA by email, You should note that the secrecy of internet email is uncertain. By sending sensitive or confidential email messages or information which are not encrypted, You accept the risk of such uncertainty and possible lack of confidentiality over the internet.
a) the right to be informed about Our collection and use of information;
b) the right of access to the information We hold about You;
c) the right to rectification if any information We hold about You is inaccurate or incomplete;
d) the right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about You (We only hold Your personal data for a limited time, but if You would like Us to delete it sooner, please contact Us;
e) the right to restrict (i.e. prevent) the processing of Your information;
f) the right to data portability (obtaining a copy of Your information to re-use with another service or organisation);
g) the right to object to Us using Your information for particular purposes; and
h) rights with respect to automated decision-making and profiling.
If You have any cause for complaint about Our use of Your information, please contact Us using the contact form at http://www.fifa.com/contact/form.html. We may require You to provide verification of Your identity. If We are unable to help, You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (“FDPIC”) or the competent Information Commissioner in the EU (where applicable). Please note that in certain circumstances We may withhold access to Your information where We have the right to do so under current data protection legislation.
Updating/deleting Your information
You may review, correct, update, change or delete Your personal information at any time by accessing Your account on the FIFA Digital Platforms. We will accommodate Your request for deletion, if We do not have any legal obligation to retain the record (for logged-in Users: http://www.fifa.com/account/index.html or through the FIFA App).
Links to Other Sites
Our policy towards children
We do not on purpose collect personally identifiable information from children under 13. If a parent or legal guardian becomes aware that his or her child under 13, or ward under 13, has provided Us with personal information without their consent, he or she should delete the account (refer to: Updating/deleting Your information). If We become aware that a child under 13 has provided Us with personal information without such consent, We will delete such information from Our files.
Withdrawal of Consent
In the event consent was given, You have the right to withdraw such consent given at any time by sending a written notice to Fédération Internationale de Football Association (FIFA), FIFA-Strasse 20, 8044 Zurich, Switzerland or an email to firstname.lastname@example.org.
Jurisdiction and applicable law